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Winkme Drop — Refund & Cancellation Policy

Effective Date: 21 April 2026  |  Last Updated: 21 April 2026

Winkme Drop is operated by SKYHIGH INVESTMENT HOLDINGS PTY. LTD. (ABN: 47 607 693 658) (“Winkme”, “we”, “us”, or “our”). This policy explains your subscription, cancellation, and refund rights when you purchase a subscription or one-off product on the Winkme Drop platform (the “Service”).

This policy is designed to comply with the Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) guidance on subscription products, and reflects our commitment to the US FTC Click-to-Cancel Rule for members in or from the United States.

1. Auto-renewing Subscriptions

All Winkme Premium subscriptions are auto-renewing. This means:

  • On the day your current billing period ends, we will automatically charge your saved payment method for the next billing period (monthly or annual).
  • The amount charged will equal the current list price of your plan plus applicable taxes (GST 10% in Australia).
  • We will send you an email receipt within 24 hours of each successful charge.
  • You can see your next billing date at any time in Account → Subscription.

For annual plans, we will send a reminder email 7 days before each automatic renewal.

2. How to Cancel

You can cancel your Winkme Premium subscription at any time from your account. There are no cancellation fees, cancellation calls, or retention offers.

One-click cancellation path:

  1. Open Account → Subscription
  2. Click “Manage Subscription” — this opens the Stripe Billing Portal
  3. Click “Cancel Plan” and confirm

Cancellation is immediate in your account; billing effects are described in §3.

If you cannot access your account, email us at winkme.chat@gmail.com and we will cancel manually within 12 hours.

3. When Cancellation Takes Effect

When you cancel, your access continues until the end of your current paid period:

  • Monthly plan, cancel on day 5 of 30: Winkme Premium features remain for the remaining 25 days; no further charges.
  • Annual plan, cancel on month 3 of 12: Winkme Premium features remain for the remaining 9 months; no further charges.
  • Free trial, cancel during trial: Immediate loss of Winkme Premium features; no charge.

We do not prorate unused time or issue partial refunds for voluntary mid-period cancellation, except where required by ACL (see §5).

4. Free Trial

New subscribers receive a 7-day free trial of Winkme Premium.

  • If you cancel during the trial, you will not be charged. Winkme Premium access ends immediately on cancellation.
  • If you do not cancel by the end of the trial, we will automatically convert your account to a paid subscription and charge your saved payment method on day 8.
  • We will send a reminder email on day 5 of the trial.
  • The free trial is offered once per customer.

5. Refund Eligibility

5.1 Australian Consumer Law — Consumer Guarantees

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if the Service is not of acceptable quality, not fit for the purpose we disclosed, or does not match its description. These rights cannot be excluded and apply regardless of anything else in this policy.

5.2 Voluntary Refund Window (14 Days)

As a goodwill measure, we offer a 14-day refund window for first-time Winkme Premium subscribers. Request within 14 days of your first charge (not renewals). Email winkme.chat@gmail.com. We will process the refund within 5–10 business days.

5.3 Renewals

Renewal charges are not automatically refundable. However, if you contact us within 5 days of the renewal charge, we will review case-by-case and may refund at our discretion.

5.4 Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend your account pending review. We strongly prefer to resolve issues directly — please email us first.

6. One-time Purchases (Manual Drop, Boost, etc.)

  • Not yet used: Full refund within 7 days via email request.
  • Partially used (e.g., Boost activated, still running): No refund.
  • Fully used: No refund.

7. Consumer Rights (Australia)

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or any similar legislation that cannot lawfully be excluded.

If you believe the Service has not met a consumer guarantee and we cannot resolve your complaint, you may contact the ACCC at www.accc.gov.au or your state/territory consumer protection agency.

8. Processing Times

  • Voluntary refund (§5.2): 5–10 business days to card / bank.
  • ACL statutory refund (§5.1): Processed within 30 days of acceptance.
  • Renewal reversal (§5.3): 5–10 business days.
  • Cancellation (no refund): Effective immediately; access ends at period end.

Refunds are always issued to the original payment method. We cannot redirect refunds to a different card or account.

9. Changes to This Policy

We may update this policy from time to time. We will notify active subscribers at least 14 days before any material change takes effect, by email and in-app notice.

10. Contact Us

Email: winkme.chat@gmail.com (responses within 12 hours for billing issues)
Entity: SKYHIGH INVESTMENT HOLDINGS PTY. LTD.
ABN: 47 607 693 658
Registered Address: Sydney, New South Wales, Australia

This policy works alongside our Terms of Service and Privacy Policy. See also our Contact Us page for full support information.

Refund & Cancellation Policy — Winkme Drop