Winkme Drop — Contact Us

Last Updated: 21 April 2026

We're a small team. There's no chatbot, no tiered support queue, no “please fill out this form first”. Just one inbox that we read.

Email Us

winkme.chat@gmail.com

Response Times

General questions, feedback, or ideas: within 24 hours
Billing, subscription, or payment issues: within 12 hours
Privacy requests (data access, correction, deletion): within 30 days — as required by the Australian Privacy Act 1988
Safety reports (harassment, unsafe behaviour, account takeover): within 12 hours, prioritised

Times are measured from receipt during Australian business hours (Monday–Friday, excluding public holidays). We do our best to respond on weekends for urgent safety and billing issues.

Who You Are Reaching

Entity: SKYHIGH INVESTMENT HOLDINGS PTY. LTD.
ABN: 47 607 693 658
Registered Office: Sydney, New South Wales, Australia
Trading Name: Winkme Drop
Website: winkme.dating

What to Include in Your Email

To help us respond faster, please include in your first email:

The email address associated with your Winkme Drop account
A short description of the issue or question
For billing: the date of the charge and the amount
For bugs: screenshots or a short description of what you expected vs what happened
For privacy requests: the specific information you want accessed, corrected, or deleted

Emergencies and Safety

If you are in immediate physical danger, contact emergency services:

Australia: 000
Lifeline (crisis support): 13 11 14
1800RESPECT (domestic violence): 1800 737 732

Winkme Drop is not a substitute for emergency services. If a user on our platform is threatening you, please report via the app (Messages → Report) and also email us. We take action within 12 hours, including account suspension if warranted.

Regulators and Dispute Bodies

If we cannot resolve your complaint and you believe a regulator should be involved:

Office of the Australian Information Commissioner (OAIC) — privacy complaints: oaic.gov.au
Australian Competition and Consumer Commission (ACCC) — consumer rights and subscription disputes: accc.gov.au

We prefer to resolve disputes directly — please email us first so we have the chance.